Locks of Sandwich Cycles Ltd

Delivery

Standard Delivery Policy

Locks of Sandwich Cycles offer standard UK delivery.

Items In-stock in our warehouse are typically despatched/delivered within 2-10 working days, depending on service and availability.

Deliveries are typically made between9am and5pm.

We use a combination of postal and courier services for our standard accessory deliveries.

Bike purchasing

* Please note when looking to purchase a bike through our website delivery options will show as “click and collect only” on the product page.*
* Bike delivery costs will be applied at the end of the transaction once a customer account has been set up and a post code entered. *
(costs can be found in the bike delivery costs grid below)
* Once your transaction has been processed and arrived with us, we will contact you to arrange a date to deliver your bike, if you would like to check this before you proceed, please contact us. *

Please see our Premium bike delivery section for details and costs.
Alternatively please contact us directly in store to discuss possible delivery options. Telephone 01304 617161 or email at shop@locksofsandwichcycles.co.uk.

At this time we are only able to offer bike delivery within 100 mile radius of our Sandwich store.

Delivery Costs

Parts and accessories only:
Not available for bike delivery

Delivery Costs - UK only.

Premium Bike Delivery

Our Premium Bike Delivery service is a bespoke service offered exclusively on bike purchases within a 100 mile radius of our Sandwich store (the table below outlines our costs or please call for more information regarding costs).
This service includes: -

• Your bike will come fully assembled and ready to ride with any accessories, purchased with the bike, fitted.
• A full pre-delivery inspection will have been carried out to ensure the set up you require has been achieved to your specifications as fully as possible.
• Our team members will call to arrange a delivery day and time (within 7 days of purchase if the bike is in stock in store) that suits you.
• No courier services will be used so the bike will not be loaded and unloaded numerous times, avoiding possible damage during transit.
• We will dispose of ALL
  

Bike Delivery costs

Bike delivery costs will only be applied at the end of the transaction process once your postcode has been entered into your account set up.

Damaged Item(s)/Packaging

Should your item(s) be damaged in transit, please contact us immediately, if the packaging is clearly damaged, do not accept the goods and do not sign for their delivery. We cannot be held responsible for damages caused by the courier after a package has been signed for.

Customers must inform us of any damage to packaging within 24 hours of receiving the item, if notification is after this time, we may not be able to claim for this issue and the customer may be liable for costs as a result of this.

Contact our support:
Tel: 01304 617161

Missed/Failed Deliveries

If an attempt to deliver your item is made and this fails due to no one being at home or no answer, then the driver will leave a card. This will then be up to the recipient to make suitable arrangements by calling the number on the card to receive the order from the depot.

The courier will try to deliver the order once more, free of charge, any further deliveries after this will then be charged at the standard delivery rate, this will be advised by the courier at the time of arranging any subsequent deliveries.

Please Note:

1) Heavier or oversize items may also incur an extra fee.

2) Items being delivered outside of England, Wales, and Lowland Scotland. Example: Highlands and islands will incur additional delivery charges. You will be contacted about this before we ship the item.